Inbox cases
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live snapshotCustomer support / fictional sandbox
A customer question. A clear next step.
Answer questions from your loaded knowledge with an embeddable support panel and a private review queue. This prototype uses fictional orders. It does not connect a business's real PayPal account or issue refunds.
Pending review
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live snapshotRequests
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live snapshotMake the demo yours
Tenant-scoped label, monogram and color. Image logos are not supported yet. No scripts, HTML or remote tracking images.
Plain text, 3 to 80 characters each, no angle brackets. After an answer the widget shows the first three, in this order, as buttons that ask the question. Empty lines are dropped.
Embed controls
External embeds are off until you allow an exact HTTPS origin. These controls hide the widget, not the underlying demo capability: anyone with a valid link can still open the hosted demo. Excluded paths are exact paths and their children. No wildcard domains, page text or query strings are collected.
The chat frame loads only when opened. Open/closed state persists within this tab while navigating.
Working hours
When a visitor asks for a person outside these hours, the widget shows your away message and saves the request for the team. Replies happen in the widget after you take over in Tickets. Nothing is emailed.
Closed
Closed
A closing time earlier than the opening time runs past midnight.
Handoff inbox
Take over pauses AI answers, including answers still being checked. Release reopens the case; resolve closes it. After you take over, reply from Tickets; replies appear in the visitor's widget only and nothing is emailed. A link still expires after one hour.
No cases loaded.
Review queue
Requests are not payment instructions. Marking reviewed does not approve or issue a refund.
No demo requests yet.